Your wellbeing is our priority. Play safely with 99rp's comprehensive tools and support resources.
Online gambling is strictly for adults aged 21 and older. 99rp enforces strict age verification to prevent underage gambling.
At 99rp, we believe that gaming should be an enjoyable form of entertainment, not a source of financial hardship or personal distress. Responsible gaming is at the core of everything we do. While the vast majority of our players gamble responsibly and within their means, we recognize that for some individuals, gambling can become problematic.
We are committed to providing a safe gaming environment and equipping our players with the tools, resources, and support they need to maintain control over their gambling activities. This page outlines the responsible gaming features available on our platform, warning signs to watch for, and professional resources you can access if gambling is negatively affecting your life.
Remember: gambling should always be fun, never a way to make money or solve financial problems. If you ever feel that gambling is becoming more than just entertainment, we urge you to take action immediately using the tools below or by contacting our support team for assistance.
Temporarily or permanently block your access to the 99rp platform. During self-exclusion, you will not be able to log in, place bets, or receive promotional communications.
24 hours, 7 days, 30 days, 6 months, or permanent exclusion
How to Activate:Contact our support team via live chat, email, or WhatsApp and request self-exclusion. Your account will be locked immediately.
Set daily, weekly, or monthly limits on how much money you can deposit into your 99rp account. Once your limit is reached, you cannot deposit additional funds until the period resets.
Daily: Rp 500.000 | Weekly: Rp 2.000.000 | Monthly: Rp 5.000.000
How to Set:Go to Account Settings > Responsible Gaming > Deposit Limits, or contact support to set limits on your behalf.
Control your net losses by setting maximum loss limits over a specified time period. This prevents you from losing more than you can afford during a single day, week, or month.
Set a net loss threshold (deposits minus withdrawals). Once reached, you cannot place additional bets until the period resets.
How to Set:Available in Account Settings > Responsible Gaming or via support team request.
Set a maximum amount of time you can spend on the 99rp platform in a single session. You will receive warnings as you approach your limit and be automatically logged out when the time expires.
30 minutes, 1 hour, 2 hours, or 4 hours per session
How to Set:Enable session timers in Account Settings > Responsible Gaming > Session Management.
Receive periodic pop-up notifications while playing that display how long you have been logged in and how much you have wagered. These reminders help you stay aware of your gameplay duration and spending.
Every 30 minutes, 60 minutes, or 90 minutes
How to Enable:Turn on reality checks in Account Settings > Responsible Gaming > Notifications.
Take a short break from gambling without fully excluding yourself. During a timeout, you cannot place bets but can still log in to request withdrawals or contact support.
24 hours, 48 hours, or 7 days
How to Activate:Request a timeout via live chat or email support. Your account will be restricted immediately.
If you recognize any of these behaviors in yourself, it may be time to seek help and consider using our self-exclusion or limit-setting tools.
Spending more money or time gambling than you intended
Borrowing money or selling possessions to fund gambling activities
Lying to friends or family about your gambling habits
Chasing losses by gambling more to recover money you have lost
Neglecting work, school, family responsibilities, or personal relationships
Feeling guilty, anxious, or depressed about gambling
Using gambling as an escape from stress, problems, or negative emotions
Inability to stop gambling even when you want to quit
If you are concerned about your gambling behavior or believe you may have a problem, please reach out. Speaking to someone is the first step toward regaining control.
Available 24/7 via live chat, email, or WhatsApp. Our team can activate self-exclusion, set limits, and provide guidance on next steps.
Contact local mental health and addiction support services for confidential counseling and professional help.
Talk to someone you trust about what you are experiencing. Support from loved ones is crucial for recovery.
If gambling has become a problem in your life, professional help is available. The following organizations provide free, confidential support for problem gambling and related mental health issues:
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from compulsive gambling.
Website: www.gamblersanonymous.org
Format: Free support group meetings (in-person and online)
Confidential counseling and referral services for individuals and families affected by problem gambling. Indonesian-speaking counselors available.
Service Hours: Monday-Friday, 8 AM - 8 PM WIB
Services: Phone counseling, crisis intervention, treatment referrals
Provides resources for mental health support, including services related to addiction and compulsive behaviors. Can connect you with licensed therapists and psychiatrists.
Services: Professional therapy, psychiatric evaluation, support groups
Coverage: Available in major Indonesian cities including Jakarta, Surabaya, Bandung, and Medan
Leading independent charity in Great Britain committed to minimizing gambling-related harm. Offers free, confidential support and advice.
Website: www.begambleaware.org
Services: Online chat, self-assessment tools, educational resources
We are dedicated to maintaining the highest standards of player protection and responsible gaming practices. Our commitment includes:
Age Verification: Strict enforcement of the 21+ age requirement through mandatory KYC (Know Your Customer) verification for all players. We use advanced identity authentication tools to prevent underage access.
Transparent Operations: Clear Terms & Conditions, published game RTPs (Return to Player percentages), and honest communication about the risks of gambling. We never mislead players about their chances of winning.
Training and Monitoring: Our customer support team is trained to recognize signs of problem gambling and proactively reach out to players who may be at risk. We monitor gameplay patterns and transaction behavior to identify concerning trends.
Marketing Responsibility: We do not target vulnerable populations or minors with our advertising. All promotional materials include responsible gaming messaging and links to support resources.
Partnership with Support Organizations: We actively collaborate with problem gambling charities, mental health professionals, and regulatory bodies to improve player protection standards across the industry.
Continuous Improvement: We regularly review and enhance our responsible gaming policies, tools, and procedures based on the latest research, player feedback, and best practices from around the world.
Treat gambling as a form of paid entertainment, like going to a movie or concert. Set a budget before you start playing, never gamble with money you cannot afford to lose, and stop when you are ahead. If gambling stops being enjoyable or starts causing stress, take a break and use the tools on this page to protect yourself. Your wellbeing is more important than any bet.
Our team is available 24/7 to help with responsible gaming tools, account limits, or general questions
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