Privacy Policy

1. Introduction

99rp ("we", "us", "our", or the "Company") operates an online gaming platform accessible at https://99rp.cam (the "Platform" or "Website"). We understand that privacy is important to our users, and we are committed to protecting the personal information you share with us while using our services.

This Privacy Policy applies to all users of the 99rp platform, including visitors, registered players, and anyone who interacts with our services. It describes the types of information we collect, the purposes for which we use that information, the circumstances in which we share it, and the measures we take to keep it secure.

We comply with applicable data protection regulations, including international standards for online privacy and data security. This policy should be read in conjunction with our Terms & Conditions, which govern your use of the 99rp platform. If you have any questions or concerns about how we handle your personal information, please contact us using the information provided at the end of this document.

2. Information We Collect

99rp collects several types of information from and about users of our platform. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you register an account on 99rp, we collect personal information that identifies you, including:

• Full Legal Name: As it appears on your government-issued identification documents
• Date of Birth: To verify that you are at least 21 years of age
• Residential Address: Your current street address, city, province, and postal code in Indonesia
• Email Address: Used for account communication, verification, and customer support
• Phone Number: Your Indonesian mobile number for account security and support purposes
• National Identity Card (KTP) Details: ID number and scanned copy of your KTP for identity verification
• Selfie Verification Photo: A photograph of you holding your KTP for enhanced account security

2.2 Financial Information

To process deposits and withdrawals, we collect financial information including:

• Bank Account Details: Bank name (BCA, BRI, BNI, Mandiri, etc.), account number, and account holder name
• E-Wallet Information: Account details for OVO, DANA, GoPay, ShopeePay, or LinkAja
• Transaction History: Records of all deposits, withdrawals, bets placed, and account balance changes
• Payment Method Preferences: Your preferred deposit and withdrawal methods

We do not store full credit card numbers or sensitive payment credentials. Payment processing is handled through secure third-party processors that comply with industry security standards.

2.3 Technical and Usage Information

When you access the 99rp platform, we automatically collect certain technical information about your device and how you interact with our services:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version
• IP Address: Your Internet Protocol address and approximate geographic location
• Session Data: Login and logout times, pages visited, features used, and duration of sessions
• Gameplay Data: Games played, bets placed, wins and losses, bonus usage, and gaming preferences
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 8 for details)

2.4 Communication Records

We maintain records of all communications between you and 99rp, including:

• Customer Support Interactions: Live chat transcripts, email correspondence, and WhatsApp messages
• Verification Correspondence: Documents and information submitted during KYC verification
• Marketing Preferences: Your consent status for receiving promotional emails, SMS, and notifications

3. How We Use Your Information

99rp uses the information we collect for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your player account
• Verifying your identity and age (21+ requirement) through KYC procedures
• Processing deposits, withdrawals, and internal account transfers
• Enabling you to place bets, play games, and participate in promotions
• Managing your VIP tier status and associated benefits
• Providing customer support and responding to inquiries

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, and underage gambling
• Monitoring for unusual betting patterns or account abuse
• Protecting the integrity of our games and preventing cheating
• Complying with legal obligations and regulatory requirements
• Investigating disputes, chargebacks, and Terms & Conditions violations

3.3 Platform Improvement and Analytics

• Analyzing user behavior to improve platform functionality and user experience
• Conducting market research and identifying trends in gaming preferences
• Testing new features, games, and payment methods
• Optimizing website performance, loading times, and mobile responsiveness
• Generating aggregated, anonymized statistics for business intelligence

3.4 Marketing and Communication

• Sending you promotional offers, bonus notifications, and updates about new games (with your consent)
• Informing you about changes to our Terms & Conditions, Privacy Policy, or platform features
• Providing personalized game recommendations based on your play history
• Communicating important account-related information such as withdrawal confirmations and security alerts

You can opt out of marketing communications at any time by adjusting your account settings or clicking the unsubscribe link in our emails. However, you cannot opt out of essential service-related communications such as account verification requests or transaction confirmations.

3.5 Responsible Gaming Support

• Monitoring gameplay patterns that may indicate problem gambling behavior
• Enforcing self-exclusion periods, deposit limits, and loss limits you have set
• Providing resources and support for responsible gaming practices
• Complying with our duty of care obligations to protect vulnerable players

4. Data Sharing and Disclosure

99rp does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating the 99rp platform. These providers may have access to your personal information only to the extent necessary to perform their functions, and they are contractually obligated to protect your data. Categories of service providers include:

• Payment Processors: Banks, e-wallet providers, and payment gateways that facilitate deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other software studios whose games are featured on our platform
• Identity Verification Services: KYC verification providers that authenticate identity documents
• Customer Support Tools: Live chat software and helpdesk platforms
• Cloud Hosting Services: Servers and infrastructure providers that store our data securely
• Analytics Providers: Tools that help us understand platform usage and user behavior

4.2 Legal and Regulatory Obligations

We may disclose your information when required by law or in response to valid legal requests from government authorities, including:

• Compliance with court orders, subpoenas, or legal process
• Reporting suspicious transactions to financial intelligence units for anti-money laundering purposes
• Cooperating with law enforcement investigations
• Responding to regulatory audits or licensing requirements
• Protecting the rights, property, or safety of 99rp, our users, or the public

4.3 Business Transfers

In the event that 99rp is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that does not personally identify you with partners for business, research, or marketing purposes. For example, we might share statistics about overall platform usage trends or popular game categories without revealing individual player data.

5. Data Security Measures

99rp takes the security of your personal information seriously and implements multiple layers of protection:

5.1 Technical Safeguards

• Encryption: 256-bit SSL/TLS encryption for all data transmission between your device and our servers
• Secure Storage: Personal information is stored on encrypted servers hosted in secure data centers with redundant backup systems
• Firewalls: Network-level firewalls protect our infrastructure from unauthorized access and cyberattacks
• Intrusion Detection: Real-time monitoring systems detect and alert us to potential security breaches
• Regular Security Audits: Third-party security experts conduct periodic penetration testing and vulnerability assessments

5.2 Administrative Safeguards

• Access Controls: Only authorized personnel with a legitimate business need can access personal data
• Employee Training: All staff receive training on data protection best practices and confidentiality obligations
• Confidentiality Agreements: Employees and contractors sign non-disclosure agreements
• Incident Response Plan: We have procedures in place to respond quickly to any data breach or security incident

5.3 Your Role in Security

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and do not share it with anyone
• Enable two-factor authentication in your account settings
• Log out after each session, especially on shared or public devices
• Be cautious of phishing emails or messages claiming to be from 99rp
• Report any suspicious account activity to our support team immediately

6. Data Retention

99rp retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6.1 Active Account Data

While your account is active, we retain all account information, transaction history, and gameplay records to provide ongoing services and support.

6.2 Closed Account Data

After you close your account (either voluntarily or due to termination), we retain certain information for the following periods:

• Financial Records: Retained for 7 years to comply with anti-money laundering regulations and tax requirements
• Identity Verification Documents: Retained for 5 years as required by KYC compliance standards
• Dispute Records: Retained for 3 years or until any related disputes are resolved
• Marketing Preferences: Retained indefinitely to honor your opt-out requests

6.3 Data Deletion

After the applicable retention period expires, we securely delete or anonymize your personal information. Anonymized data that no longer identifies you may be retained indefinitely for analytical and research purposes.

7. Your Privacy Rights

As a 99rp user, you have the following rights regarding your personal information:

To exercise any of these rights, please contact our data protection team using the contact information provided in Section 12. We will respond to your request within 30 days. Please note that some requests may be subject to identity verification to protect your privacy and security.

8. Cookies and Tracking Technologies

99rp uses cookies, web beacons, and similar technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They allow websites to remember your preferences, authenticate your login, and track your activity across sessions.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly (e.g., maintaining your login session)
• Performance Cookies: Collect anonymous data about how users interact with our platform to help us improve it
• Functionality Cookies: Remember your preferences such as language, currency, and display settings
• Advertising Cookies: Track your browsing activity to deliver relevant promotional content (with your consent)

8.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to accept all cookies, reject all cookies, or be notified when a cookie is set. Please note that disabling essential cookies may prevent you from using certain features of the 99rp platform.

9. Third-Party Services

The 99rp platform may contain links to third-party websites, game providers, or payment processors. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you interact with.

When you use payment methods such as BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, or ShopeePay, your financial information is processed by those providers according to their own privacy policies and security standards.

10. Children's Privacy

The 99rp platform is strictly for users aged 21 years and older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected information from a person under 21, we will delete that information immediately and permanently close the associated account.

Parents and guardians are encouraged to monitor their children's internet usage and use parental control software to prevent minors from accessing online gambling websites.

11. Changes to This Privacy Policy

99rp reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by:

• Posting a prominent notice on the 99rp website
• Sending an email to the address associated with your account
• Displaying a notification when you log in to your account

Changes to this Privacy Policy become effective immediately upon posting. Your continued use of the platform after changes are posted constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

We will respond to all privacy-related inquiries within 30 days of receipt. For data access or deletion requests, we may require identity verification to protect your privacy and security.